You may return your rug order within 30 days of receiving your order and you will receive all of your money back minus return shipping costs. Customer is responsible for all return shipping costs.

Steps for Returning your Order

If for any reason you wish to return your rug for a refund you need to follow these steps:

1. Contact us for a Return Authorization number (RA#) within 30 days of receiving your order.  We cannot accept returns without a RA#.
2. Package your order in the original packaging or equivalent packaging in order to protect the shipment.
3. Write the RA# and your contact information (Name, Address, City, State, Zip) on the outside of your package.
4. Arrange pickup by return shipper.  There are two options:
   1. BoldRugs.com arranges pickup.  We will arrange to have your order picked up by our shipper.
   2. Customer arranges pickup.  We suggest that you add insurance to your shipment.
5. Once Bold Rugs receives your return, allow 2-3 weeks for your account to be credited.

Other

Orders returned without a RA# or received after 30 days are subject to refusal or a 35% restocking charge. 

• If returned rugs are damaged or dirty by customer we have the right to refuse the return and/or charge additional fees.