Thank you for your business! Bold Rugs wants to make sure you’re 100% happy with your rug.

If for any reason you’re not satisfied with your rug, you may return it within 30 days of receiving your order for store credit.  Buyers are responsible for return shipping charges back to the factory. You may also return the rug within 30 days for a refund with a 25% restock fee.  Sorry no returns or exchanges after 30 days.

Steps for Returning your Order

If for any reason you wish to return your rug for a refund you need to follow these steps:

1. Contact us for a Return Authorization number (RA#) within 30 days of receiving your order.  We cannot accept returns without a RA#.
2. Package your order in the original packaging or equivalent packaging in order to protect the shipment.
3. Write the RA# and your contact information (Name, Address, City, State, Zip) on the outside of your package.
4. Arrange pickup by return shipper. We suggest that you add insurance to your shipment.
5. Once Bold Rugs receives your return, allow 3-4 weeks for your credit card to be refunded. Please note that Safavieh rugs take 5-6 weeks on average.

Other

• Orders returned without a RA# or received after 30 days are subject to refusal or a 35% restocking charge.
• If returned rugs are damaged or dirty by customer we have the right to refuse the return and/or charge additional fees.
• Rugs being returned must be received by our warehouse within 7 days of your RA# being issued.
• Custom-made rugs and rug pads are not returnable or eligible for merchandise credit.

Feel free to contact us if you have any questions.